Concierge Program: One-Stop Shop for CMS-Related Services
by Andrew Soderberg on March 31, 2015
There were lots of exciting announcements made at our OmniUpdate User Training Conference (OUTC) held earlier this month. One that I’m particularly energized about is the launch of the OmniUpdate Concierge Program (OCP). The OCP provides customers with access to services that complement their digital marketing and development goals.
We are frequently asked for professional services that are outside the scope of what a content management system (CMS) does best. Design, usability research, and web governance consulting are just a few of the things our customers have asked for. Fortunately, we work with the best partners in higher education who do offer these services. So, we designed the OCP to meet those customer needs.
Types of Services
OU Campus™ CMS Implementation, Training, and Support are services OmniUpdate provides as a part of the purchase of OU Campus. The OCP provides services that extend beyond, such as:
- Google Analytics Setup
- Usability Research and Testing
- Information Architecture Audit and Recommendations
- Content Evaluation and Persona Development
- SEO Audit and Recommendations
- Digital Marketing Assessment and Recommendations
- Custom Template Development
- Web Governance Assistance
These concierge services will be delivered by expert consultants in the higher education space with whom we have partnered. It’s a win-win for everyone. Through the OCP, we want to make it easier and faster for customers to acquire these services without extensive planning or budget approval.
We will continually assess the OCP and partner providers to ensure we have an understanding of the types of services our customers need most. If you have a need for a service and don’t see it on our concierge site, please let us know. And, if you are working with a service provider that you would like to recommend be added to our program, we’re open to that, too. All recommendations and comments can be sent to firstname.lastname@example.org.