We have a wide range of technical know-how in our users, so the hands-on help is essential for them.

At OmniUpdate, we love to hear feedback on the effective techniques our customers have developed to train their users in the OU Campus(TM) web content management system (CMS). Here are a few examples that I hope will give you some ideas about creating your own effective training plan.



In anticipation of Developing an Effective End-User Training Program, my last workshop on Thursday at the 2015 OmniUpdate User Training Conference, I wanted to get you thinking about how to craft an effective training program. Training employees on a new product can be a daunting task and it's often hard to know exactly where to begin. This is particularly true at higher education institutions that have limited staff training resources.



F reading pattern (www.nngroup.com)

According to Jakob Nielsen, principal of the Nielsen Norman Group and considered the world's foremost expert in web usability, people don't read on the web. Instead, they scan pages, picking out individual words and sentences. More specifically, they're impatient! They want what they want and they want it now. Isn't that how people browse the web today?